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Refund & Returns Policy – Merrymi Blade

At Merrymi Blade, customer satisfaction is our priority. This Refund & Returns Policy explains the conditions under which returns, refunds, or replacements may be accepted. Please read this policy carefully before making a purchase.

Eligibility for Returns

Due to the nature of our products and for health, safety, and hygiene reasons, we do not accept returns on opened or used items, including disposable vapes and related products.

You may be eligible for a return, refund, or replacement if:

  • The item arrived damaged or defective
  • You received the wrong product
  • The item was faulty on arrival (DOA)

All issues must be reported within 48 hours of delivery.

Non-Returnable Items

The following items are non-returnable:

  • Opened or used disposable vapes
  • Products with broken safety seals
  • Items damaged due to misuse or improper handling
  • Clearance or promotional items (unless faulty)

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at
📧 info@merrymiblade.com within 48 hours of receiving your order.

To help us process your claim quickly, please include:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Once verified, we will offer a replacement or full refund, depending on availability and your preference.

Refund Process

Approved refunds will be processed back to the original payment method.

  • Refund processing time: 3–7 business days
  • Bank processing times may vary depending on your provider

Shipping fees are non-refundable, except in cases where the error was made by Merrymi Blade.

Replacements

If a replacement is approved:

  • We will ship a replacement at no additional cost
  • Replacement items are dispatched as quickly as possible using tracked delivery

Order Cancellations

Orders may only be canceled before dispatch.
Once an order has been shipped, cancellation is no longer possible.

To request a cancellation, contact us immediately at
📧 info@merrymiblade.com

EU & International Customers

This policy applies to customers in the European Union, including Germany, Poland, the Netherlands, France, and other EU countries.

We comply with applicable consumer protection regulations; however, exemptions apply to sealed and consumable goods once opened.

Contact Us

If you have questions about our Refund & Returns Policy, please contact our support team:

📧 info@merrymiblade.com
🌐 Merrymi Blade – Customer Support